No Refund Policy

1. No Refunds

Due to the digital nature of our products and services, all sales are final. We do not offer refunds or exchanges for:

• Credit purchases
• Subscription payments
• Template downloads
• Any other digital products or services

2. Why No Refunds?

We maintain a strict no-refund policy because:

• Digital products cannot be "returned" once downloaded
• Our templates are immediately accessible upon purchase
• We provide preview images and descriptions before purchase
• Credits do not expire and can be used at any time

3. Subscription Cancellation

While we do not offer refunds for subscription payments:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You will retain access to premium features until the subscription expires
• No partial refunds are provided for unused portions of a subscription period

4. Exceptional Circumstances

Refunds may be considered in the following exceptional circumstances:

• Duplicate charges due to technical errors
• Unauthorized transactions reported within 48 hours
• Service unavailability for an extended period (more than 72 hours)

To request a refund under exceptional circumstances, please contact our support team at support@juhongppt.cn-journey.com.

5. Dispute Resolution

If you have concerns about a charge on your account:

1. Contact our support team first at support@juhongppt.cn-journey.com
2. Allow us 48 hours to investigate and respond
3. If unresolved, you may contact your payment provider

Note: Filing a chargeback without contacting us first may result in account suspension.

6. Contact Us

If you have questions about this policy, please contact us: